cannot get to my fb account. Just one day could not get in.... then a *nd account popp...

GetHuman2036768's customer service issue with Facebook from January 2019

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2036768 will want to follow the link below to head to their help center. We will check on GetHuman2036768 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2036768's own words
cannot get to my fb account. Just one day could not get in.... then a *nd account popped up . no picture but some of same friends ..Not able to get to messenger. Have tried everything. There is important message on original account.. Have tried every help I have read about. Have taken phone to cspire *times. They say it is a fb problem ...They tried to retrieve account but were unable to..when i put my password and email in it takes me to *nd acc. which I do not use nor do I know where it came from. Please help. I desperately need info from the original account.
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Customer service issue
Reported by GetHuman2036768
Jan 25th, 2019 - 3 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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