My Facebook account was hacked on the **nd of January ****. The hacker changed my passw...

GetHuman2035440's customer service issue with Facebook from January 2019

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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman2035440 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2035440's own words
My Facebook account was hacked on the **nd of January ****. The hacker changed my password and phone number including my email password thereby making it difficult for me to gain access to the code I may get from Facebook to recover my account. The hacker is still using my identity to communicate the friends I have in my list. I want the account disable if I can't recover it. The name of the account is Chidinma Vera Ojukwu. The login email is *****@***.com
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Facebook

Customer service issue
Reported by GetHuman2035440
Jan 25th, 2019 - 3 mons ago
I have an issue with Facebook too
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Seen by 7 customers so far
Similar issue to 306446 others
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GetHuman2035440 started working on this issue
Jan 25th 5:05am