Went to get on my phone and messenger was being updated and I never had updated it then...
GetHuman-sowl's customer service issue with Facebook from January 2019
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sowl's own words
Went to get on my phone and messenger was being updated and I never had updated it then when I try to go to my phone on Facebook it was gone. The name is Katherine Thompson for Facebook account what do I do I need to get it in there I'm thinking I was hacked the email I used to get into this Facebook account is GTX ** @hotmail . Com not able to receive messages because when it goes to forwarding to try and login it is not the account to go to and I haven't been able to recover my phone number for that account because I never updated it and now I see why I need to
GetHuman-sowl did not yet indicate what Facebook should do to make this right.
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