I recently got a new phone and downloaded the app and tired to sign in and it tells me...

GetHuman2031957's customer service issue with Facebook from January 2019

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2031957's own words
I recently got a new phone and downloaded the app and tired to sign in and it tells me my email is not linked to an account so I followed the proper steps to find myself on a friends friend list and apparently my email was changed without my permission and I cant even change the email that a password reset code is being sent to I've never seen this email that took over my account i know my login info but cant use to due to this email that took over
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Facebook

Customer service issue
Reported by GetHuman2031957
Jan 24th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 305793 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2031957 started working on this issue
Jan 24th 6:57pm