I recently got a new phone and downloaded the app and tired to sign in and it tells me...
GetHuman2031957's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman2031957's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2031957 got the right customer help using our suggestion.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2031957's own words
I recently got a new phone and downloaded the app and tired to sign in and it tells me my email is not linked to an account so I followed the proper steps to find myself on a friends friend list and apparently my email was changed without my permission and I cant even change the email that a password reset code is being sent to I've never seen this email that took over my account i know my login info but cant use to due to this email that took over
GetHuman2031957 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2031957 fixed the problem
We are waiting for GetHuman2031957 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.