I've been receiving messages on fb messenger off an Adrian Coombs. I then realised that...

GetHuman-karenrya's customer service issue with Facebook from January 2019

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The issue in GetHuman-karenrya's own words
I've been receiving messages on fb messenger off an Adrian Coombs. I then realised that another chat had started with the same name. I clicked onto the old chat and it says at the bottom of the screen that i cannot reply to the conversation. I asked him on the new chat if he had blocked me or deactivated that account. He told me that he hasn't got another account and that he's been messaging me on the same account all along but if that was the case then why is half of our conversation on the account that i cannot reply to and the other half on the supposedly same account? I have * different chats as well. Does this mean that he's actually deactivated the old account and has created a new account? He's saying that he did deactivate the account but then logged back into it and it has suddenly just appeared as though he has * accounts. I find this very strange as one of the chats is saying i can't reply to the conversation. Can you please shed any light on this? Has he actually deactivated one and created another? Thank you
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Facebook

Customer service issue
Reported by GetHuman-karenrya
Jan 24th, 2019 - 3 mons ago
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GetHuman-karenrya started working on this issue
Jan 24th 9:45am