Hi Facebook please help me i don't want to loose my account i have so many precious pic...

GetHuman2028514's customer service issue with Facebook from January 2019

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The issue in GetHuman2028514's own words
Hi Facebook please help me i don't want to loose my account i have so many precious pictures for my family. Here's the problem i bought a new phone i was trying to login but i forgot my password. Then i tried to reset my password . I received a code on my email address first for changing password. Then after changing password it says will send me an SMS on my phone but i never ever received even * m code after being trying like more than ** times on Facebook. Please help me this will really super appropriate for you Facebook team.*Best Regards
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Facebook

Customer service issue
Reported by GetHuman2028514
Jan 24th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 305024 others
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Timeline
GetHuman2028514 started working on this issue
Jan 24th 7:42am