I got hacked in November, so I changed my password. But then I forgot my password this...
GetHuman2028404's customer service issue with Facebook from January 2019
Help with my Facebook issue
The issue in GetHuman2028404's own words
I got hacked in November, so I changed my password. But then I forgot my password this January, and I'm unable to log-in.**I've submitted my ID and gone through the prompts to recover my account, but it's failed due to the email account associated with my Facebook being disabled (my old college email). Therefore, I'm unable to access the code to recover my account.**I'm continuing to brainstorm possible passwords I could have changed it to, but it's continual failure. Therefore, I keep getting blocked after I try too many times.**I contacted my former college tech department, shared my issue, and they were kind enough to set up a "forwarding" system that is supposed to link my disabled email account to my current one, but that didn't work out :( **PLEASE HELP! I don't know what else to do!
GetHuman2028404 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2028404 fixed the problem
We are waiting for GetHuman2028404 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.