I was contacted by FB with regards to my account and had to provide a picture to prove...

GetHuman-alexihar's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman-alexihar's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alexihar will want to follow the link below to head to their help center. We will check on GetHuman-alexihar later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-alexihar may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-alexihar's own words
I was contacted by FB with regards to my account and had to provide a picture to prove that I am the owner. And now I am waiting to gain access to my account. Who are you to decide that my account has been hacked? This secure account concern should have come from me and not some other outside source. This is my account and since I changed my name and provided all the necessary documentation AND I asked that you delete my old account information, I have been inconvenienced for many months. Who initiated this current problem?
GetHuman-alexihar did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-alexihar
Jan 24th, 2019 - 3 mons ago
I have an issue with Facebook too
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GetHuman-alexihar started working on this issue
Jan 24th 1:57am