I got a new phone and laptop yesterday. I cannot remember my password to my account. I...

GetHuman2024398's customer service issue with Facebook from January 2019

1 view
 | 
304592 similar
 | 
0 following
Help with my Facebook issue
GetHuman2024398's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2024398 will want to follow the link below to head to their help center. We will check on GetHuman2024398 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2024398 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2024398's own words
I got a new phone and laptop yesterday. I cannot remember my password to my account. I also do not have a computer, phone or tablet that has been recently logged into with my account as I got new ones yesterday. I clicked on the button that says "send code to recover account" waited about * minutes and nothing was received as far as a code to recover my account. I hit "resend SMS code" twice, still nothing. I tried this with my e-mail as well and nothing was sent to that either. The phone number is correct as well as the e-mail, so I do not see why I am having such an issue logging into my account. I went to try it this morning and it said "too many incorrect codes were entered." I have not received any codes so I have nothing I could have typed in there. I clicked on "recover my account" and they needed an e-mail. I put my current e-mail (the one on the account). Nothing came through. I cannot verify it is me because I do not have a code that was sent to me. I sent in a picture of my license, but that was useless as well. I need my Facebook for many other reasons besides posts* such as messenger which I also cannot get into. The name on the account is Nicole Gervais, the e-mail is *****@***.com and the phone number is *-***-***-****. I need this fixed ASAP, please.
GetHuman2024398 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2024398 fixed the problem
We are waiting for GetHuman2024398 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2024398 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2024398
Jan 23rd, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 304592 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2024398 started working on this issue
Jan 23rd 10:56pm
GetHuman2024398 shared this issue with friends on Facebook
Jan 23rd 10:57pm