Hello, my dads Facebook account got hacked because he thought that he was talking to a...

GetHuman1994771's customer service issue with Facebook from January 2019

2 views
 | 
298311 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1994771's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1994771's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1994771 will want to follow the link below to head to their help center. We will check on GetHuman1994771 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1994771 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1994771's own words
Hello, my dads Facebook account got hacked because he thought that he was talking to a relative and gave out his info, now he’s unable to access his account at all, we tried to change the password but somehow they changed the email for his account so we cannot change the password or do anything at all. Right now there is nothing we can do, we tried everything to get access to it, but nothing seems to be working. On that account there’s a lot of family and friends, we do not want anyone else to get hacked. I just want my dad to get access back to his account, so we can change the password. Please reply as soon as possible. Thank you
GetHuman1994771 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1994771 fixed the problem
We are waiting for GetHuman1994771 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1994771 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1994771
Jan 19th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 298311 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1994771 started working on this issue
Jan 19th 9:46am