Hello, my dads Facebook account got hacked because he thought that he was talking to a...

GetHuman1994771's customer service issue with Facebook from January 2019

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Before contacting them, items GetHuman1994771 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1994771's own words
Hello, my dads Facebook account got hacked because he thought that he was talking to a relative and gave out his info, now he’s unable to access his account at all, we tried to change the password but somehow they changed the email for his account so we cannot change the password or do anything at all. Right now there is nothing we can do, we tried everything to get access to it, but nothing seems to be working. On that account there’s a lot of family and friends, we do not want anyone else to get hacked. I just want my dad to get access back to his account, so we can change the password. Please reply as soon as possible. Thank you
GetHuman1994771 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1994771
Jan 19th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 298311 others
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GetHuman1994771 started working on this issue
Jan 19th 9:46am