Facebook failing to reset my password

GetHuman1993503's customer service issue with Facebook from January 2019

29 views | 297962 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1993503 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1993503 can let us know if they help or not.
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The issue in GetHuman1993503's own words
Reset my password after being told session expired. Forgot password, attempted to reset password, recieved code, attempted to enter code, was told "You have tried entering too many codes. Try again later." Link sent to me only creates same error message ... Facebook logged me out saying "session expired, please login again". I forgot my password so I tried to reset it, and it sent codes to both of my email addresses as well as my mobile phone. However every time I tried to enter the codes, even the very first time I tried to enter the code, it would say "You have tried entering too many codes. Try again later." I then attempted to try the cannot access my email link, and put in an alternate email address, and it requested that I send my photo ID. I did that and Facebook emailed me a link and I clicked on it and it immediately gave me the same "You have tried entering too many codes. Try again later." and I hadn't typed any codes. I got so used to Facebook autofilling the password section for me when I logged out that I never bothered to make note of the most recent password.**All I want is to be able to properly log back in and reset my password and make note of it without Facebook giving me the "You have tried entering too many codes. Try again later." error message.
It is my only line of communication with some friends and family
Let me reset my pass*password without giving me error codes
Been using Facebook for at least * years, first time having this issue
Tried ensuring I'm logged out on all devices, deleted Facebook and Messenger apps off mobile, cleared cache and cookies on all devices... still getting "You have tried entering too many codes. Try again later." error messages.
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Facebook

Facebook
Customer service issue
Reported by GetHuman1993503
Jan 19th, 2019 - 2 years ago
Fixed
Seen by 29 customers so far
Similar issue to 297962 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1993503 started working on this issue
Jan 19th, 2019 1:38am
GetHuman1993503 indicated the issue is not fixed yet.
Jan 19th, 2019 2:17am
GetHuman1993503 indicated the issue is not fixed yet.
Jan 19th, 2019 5:54am