I cannot access my Facebook account on my cell phone. I have never used Facebook on my...

GetHuman1992770's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1992770's next move: go to the Facebook help center.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1992770's own words
I cannot access my Facebook account on my cell phone. I have never used Facebook on my phone but with a new phone, I now want to do so. Since creating my Facebook account a number of years ago, I have changed my email address and can no longer remember my password for my Facebook account. How do I get into my account on my cell phone?
GetHuman1992770 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1992770
Jan 18th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 297843 others
0 customers following this
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Timeline
GetHuman1992770 started working on this issue
Jan 18th 11:00pm