Dear Facebook team,**I need help. My fb account got hacked. I don’t normally check my f...

GetHuman1975799's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1975799's own words
Dear Facebook team,**I need help. My fb account got hacked. I don’t normally check my fb regularly so I don’t know when someone hacked my account until today. Someone just changed the password * days ago (it says on fb when I tried to use the old password). The thing is I created fb since **** and I used my old email address and at one point I couldn’t remember my email password anymore because I don’t use it. But I just ignore it, I just log in my fb like normal. Also I don’t use that email address anymore for anything else except fb. *So today I tried to log in, someone changed my password. I tried to click that my fb got hacked but they ask me my email address and sent me the security number. What do I do because I cannot log in to email ?? Then how do I recover my fb now? I am so worried because the person that hacked changed my name. Also he or she wrote something bad on the profile. If I cannot get back my account at least you can help to lock it for now. Please let me know how to fix this issue.*Thank you so much.*I hope you can help me.**Kindly regards,**Bea Lesmana
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Customer service issue
Reported by GetHuman1975799
Jan 16th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 4 customers so far
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GetHuman1975799 started working on this issue
Jan 16th 2:22pm