Dear Facebook team,**I need help. My fb account got hacked. I don’t normally check my f...

GetHuman1975799's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1975799's own words
Dear Facebook team,**I need help. My fb account got hacked. I don’t normally check my fb regularly so I don’t know when someone hacked my account until today. Someone just changed the password * days ago (it says on fb when I tried to use the old password). The thing is I created fb since **** and I used my old email address and at one point I couldn’t remember my email password anymore because I don’t use it. But I just ignore it, I just log in my fb like normal. Also I don’t use that email address anymore for anything else except fb. *So today I tried to log in, someone changed my password. I tried to click that my fb got hacked but they ask me my email address and sent me the security number. What do I do because I cannot log in to email ?? Then how do I recover my fb now? I am so worried because the person that hacked changed my name. Also he or she wrote something bad on the profile. If I cannot get back my account at least you can help to lock it for now. Please let me know how to fix this issue.*Thank you so much.*I hope you can help me.**Kindly regards,**Bea Lesmana
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Facebook

Customer service issue
Reported by GetHuman1975799
Jan 16th, 2019 - a mon ago
I have an issue with Facebook too
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GetHuman1975799 started working on this issue
Jan 16th 2:22pm