© GetHuman Inc.

I’m trying to figure out why my Facebook messenger app is telling people I’m “active...

GetHuman1975677's customer service issue with Facebook from January 2019

1 view
 | 
294413 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1975677's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1975677's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1975677 will want to follow the link below to head to their help center. We will check on GetHuman1975677 later to make sure it's all set or try to help escalate.
Facebook Help Center
Before contacting them, items GetHuman1975677 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1975677's own words
I’m trying to figure out why my Facebook messenger app is telling people I’m “active *** minutes ago” when I’ve turned my activity status to “off”. It’s been happening for a long time while I’ve had the activity status on, but the other day I turned it off and it’s still telling my girlfriend that I’m online when I’m actually sound asleep. It’s causing trust issues in my relationship and it’s very, very annoying. Please help.
GetHuman1975677 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1975677 fixed the problem
We are waiting for GetHuman1975677 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
People say I’m on Facebook*Messenger but I’m not and they can see that I was on...Messenger Issue! I’m trying to figure out how to make it appear that I’m not acti...When I’m not logged in Facebook or Messenger it says I’m still active??? Why is t...On Facebook Messenger it’s showing to everyone else I’m active, but it’s not show...I’m trying to figure out why my account is disabled?? Facebook is the only way I...My facebook marketplace account is under review and I’m trying to figure out why...Hello, I’m trying to help my dad figure out why his Facebook account was disabled...When I’m logged out of Facebook it still shows that I’m active and people are thi...My mom got scammed out her money from the Facebook messenger app and I’m trying t...My marketplace was blocked and I’m trying to figure out why
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1975677 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1975677
Jan 16th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 294413 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1975677 started working on this issue
Jan 16th 1:57pm
  1. Company Contact Info › 
  2. Facebook › 
  3. Customer issues › 
  4. I’m trying to figure out why my Faceb...