I’m trying to figure out why my Facebook messenger app is telling people I’m “active...

GetHuman1975677's customer service issue with Facebook from January 2019

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The issue in GetHuman1975677's own words
I’m trying to figure out why my Facebook messenger app is telling people I’m “active *** minutes ago” when I’ve turned my activity status to “off”. It’s been happening for a long time while I’ve had the activity status on, but the other day I turned it off and it’s still telling my girlfriend that I’m online when I’m actually sound asleep. It’s causing trust issues in my relationship and it’s very, very annoying. Please help.
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Facebook

Customer service issue
Reported by GetHuman1975677
Jan 16th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 1 customer so far
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Timeline
GetHuman1975677 started working on this issue
Jan 16th 1:57pm