I paid to join a facebook group, but never received the invite emailed to me

GetHuman1975046's customer service issue with Facebook from January 2019

Help with my Facebook issue
The issue in GetHuman1975046's own words
Join a facebook group by submitting my email address to the group admin ... I was invited to the John Maxwell Mentorship group (a secret group) using my email address *****@***.com but never got the email, and can't accept the invite. The admins can't add me to the group manually, as the previous invite is still active. I either want the invite cancelled, or be added to thegroup.
I never received the invitation to join the group, so can't accept it The admins can't add me manually because there is still an active invitation.
Please either add me to the John Maxwell Mentorship Group, or cancel the invite so that I can be added manually by the group admin.
I have been a customer of Facebook for many years, and have both a personal profile and a business page
I submitted a request to the Facebook Help Center a week ago, but received no response.
I have an issue with Facebook too
How GetHuman1975046 fixed the problem
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Facebook

Facebook group
Customer service issue
Reported by GetHuman1975046
Jan 16th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 294240 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1975046 started working on this issue
Jan 16th 10:33am
GetHuman1975046 indicated the issue is not fixed yet.
Jan 16th 10:40am