My privacy has been violated. Facebook needs to protect its customers otherwise lawsuits happen

GetHuman-zoolady's customer service issue with Facebook from January 2019

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zoolady's own words
I'm trying to delete account I no longer have control over. this is my personal information in there and Facebook is not allowing me to delete it. ... In May **** i lost control of my Facebook account. Natalie C Klein. Picture of me wearing my green jacket and with my horse. I have no way to delete that account. Somebody used it to do emotional harm to someone I loved and I lost that person. I have been trying to delete this count as I am the one who started it but someone took control over it. I want it deleted. Please help me I have been begging for help since May.
Facebook doesn't realize nor does it apparently appear that they give a s*** about anybody except themselves. I lost a relationship and my privacy was impinged on and it has ruined so much in my life.
I want my Facebook account deleted! That's all I want.
I don't know why it's asking how long I've been a customer because that shouldn't matter.
I have tried going to the Facebook help desk and none of them apply to message wishing. If I cannot access that Facebook account via my email or my phone number then how the **** am I supposed to delete it? No one's helping me.
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Customer service issue
Reported by GetHuman-zoolady
Jan 16th, 2019 - a mon ago
I have an issue with Facebook too
Seen by 7 customers so far
Similar issue to 294134 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-zoolady started working on this issue
Jan 16th 7:50am
GetHuman-zoolady indicated the issue is not fixed yet.
Jan 16th 8:13am