Someone making * fake account for my sister and say words that only filipinos can under...

GetHuman-crinex_c's customer service issue with Facebook from January 2019

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The issue in GetHuman-crinex_c's own words
Someone making * fake account for my sister and say words that only filipinos can understand. My sister went to a police to file a case against the person who make the fake account and it said they will not take an action its because there is not much of evedince. Although we took a lot of screen shot photos and we gave the fake account but they said is not enough evidence and facebook can just ignore those case it because the person who did the fake account is posting a picture and said it in our language and not english. Is that true that facebook just don't care about this topic its because they don't understand any word that wrote on it? Is there anyway we can catch who is faker facebook is?
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Customer service issue
Reported by GetHuman-crinex_c
Jan 16th, 2019 - a mon ago
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GetHuman-crinex_c started working on this issue
Jan 16th 4:10am