I don't understand this. I created an account a couple days ago. I added a picture. I t...

GetHuman-i_walk_a's customer service issue with Facebook from January 2019

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-i_walk_a's own words
I don't understand this. I created an account a couple days ago. I added a picture. I tried contacting a few people I know, but my messages were only "sent", and never "delivered". They all told me they never got my messages. I looked through the help center and it turns out I'm not the only person with this issue. I clicked every help link and followed every direction from other people and nothing worked. My messages still aren't "delivered". So I created a help topic of my own describing MY issue. The very next screen that comes up tells me that I was logged out of my account because of "suspicious activity". It asked for a picture. I sent one in. It says they will contact me when they check out my picture. I heard nothing back. I tried logging back in and I get a screen saying my account has been disabled.**Yesterday, I created ANOTHER facebook account. Same thing as before...uploaded a picture, tried to contact some people I knew. Same "sent" status on the message, never "delivered". Went back to the help center and created a help topic about my issue again, and ONCE AGAIN, the very next screen talks about me being logged out because of "suspicious activity". Same picture request. Same "disabled account" outcome when I tried to log back in. Both accounts have different logins.**WHAT IS GOING ON!!?!**There was literally NOTHING on either profile except a head shot of me, so to tell me I violated something is absurd! Why does this keep happening? All I want to do is be able to message people that I know like everybody else. What is the deal here?
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Customer service issue
Reported by GetHuman-i_walk_a
Jan 15th, 2019 - a mon ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 293676 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-i_walk_a started working on this issue
Jan 15th 10:33pm
GetHuman-i_walk_a indicated the issue is not fixed yet.
Jan 15th 10:35pm