I got a notification that my facebook account had been logged in to be someone else, i...

GetHuman1971834's customer service issue with Facebook from January 2019

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GetHuman1971834's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1971834 will want to follow the link below to head to their help center. We will check on GetHuman1971834 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1971834 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1971834's own words
I got a notification that my facebook account had been logged in to be someone else, i logged out straight away and now cant log back in as my password has been changed. I also have my account set up on an old email account that i can not access any more so cant request to reset the password. I have all my old passwords for facebook to help them identify me and also have the facebook account linked to messenger and instagram. Surely that will help
GetHuman1971834 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1971834
Jan 15th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 293553 others
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GetHuman1971834 started working on this issue
Jan 15th 8:59pm