My accoun was having the password reset using my phone number through an app called wha...

GetHuman1971744's customer service issue with Facebook from January 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1971744's own words
My accoun was having the password reset using my phone number through an app called whatsapp . I cannot gain access and they have been going through my friends list trying to break in and it looks like they won . They are trying to extort money from me from the phillipines . I need to get into my account , lock it down and keep anyone from resetting my password from anywhere but my emsil or cel number direct
GetHuman1971744 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1971744
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 293539 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License