I previously set up two factor authentication on Facebook, not knowing that my phone nu...

GetHuman-makeliah's customer service issue with Facebook from January 2019

3 views
 | 
293538 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-makeliah's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-makeliah's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-makeliah will want to follow the link below to head to their help center. We will check on GetHuman-makeliah later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-makeliah may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-makeliah's own words
I previously set up two factor authentication on Facebook, not knowing that my phone number wasn’t updated on Facebook. I upgrading from a IPhone * Plus to a IPhone * Plus. Had I’d known that when logining into the new phone with Facebook that I would need a login code I wouldn’t of never reset the old phone beforehand* basically erasing everything including the ability to recognize the phone to login to the app. So now here I am trying to access my Facebook but can’t because I don’t have a recognized device to login in on that and get a login code and again my phone number was not updated
GetHuman-makeliah did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-makeliah fixed the problem
We are waiting for GetHuman-makeliah to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-makeliah fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-makeliah
Jan 15th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 293538 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-makeliah started working on this issue
Jan 15th 8:45pm