Hello*I have a new phone. My account is not accessible. I have tried for * days to get...
GetHuman-kimrkell's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-kimrkell's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kimrkell's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kimrkell will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kimrkell can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kimrkell may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-kimrkell's own words
Hello*I have a new phone. My account is not accessible. I have tried for * days to get in, no use. I've changed my password but when you send a code it says go to "code generator" which I cannot access from my phone or desktop. I'm permanently locked out, cannot even delete my account to start over. I have no "trusted friends" set up. I'm extremely frustrated. Can you just let me into my account or at least call me? ***-***-****.
GetHuman-kimrkell did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kimrkell fixed the problem
We are waiting for GetHuman-kimrkell to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.