I cannot get into my Facebook account. I stopped using it around six years ago because...
GetHuman1970813's customer service issue with Facebook from January 2019
Help with my Facebook issue
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GetHuman1970813's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1970813 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1970813 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman1970813 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1970813's own words
I cannot get into my Facebook account. I stopped using it around six years ago because I was constantly on social media and it was interfering with my daily life. I am a business owner now and need to access my account to keep up with my businesses account. My mother is currently handling my businesses account but it is time for her to retire. I no longer have access to the email the account is tied to (if it’s even the correct one) and my phone number has changed. I have photos on the account I want access to and my profile picture shows me with an ex boyfriend or I would just create a new account. I have tried for weeks to solve this issue and I’m getting frustrated. Please help me.
GetHuman1970813 did not yet indicate what Facebook should do to make this right.
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