I cannot get into my Facebook account. I stopped using it around six years ago because...

GetHuman1970813's customer service issue with Facebook from January 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1970813's own words
I cannot get into my Facebook account. I stopped using it around six years ago because I was constantly on social media and it was interfering with my daily life. I am a business owner now and need to access my account to keep up with my businesses account. My mother is currently handling my businesses account but it is time for her to retire. I no longer have access to the email the account is tied to (if it’s even the correct one) and my phone number has changed. I have photos on the account I want access to and my profile picture shows me with an ex boyfriend or I would just create a new account. I have tried for weeks to solve this issue and I’m getting frustrated. Please help me.
GetHuman1970813 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1970813
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 293416 others
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GetHuman1970813 started working on this issue
Jan 15th 6:48pm