My friend Marie westcott just Bought a new laptop and had her neighbor set it up when t...

GetHuman-felinecr's customer service issue with Facebook from January 2019

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The issue in GetHuman-felinecr's own words
My friend Marie westcott just Bought a new laptop and had her neighbor set it up when they went to access her Facebook they it's hard to explain the account on her iPhone is her new account and the account they account they setup on her laptop is her old one now they have the same phone number but two different emails and she can only access her old account and she doesn't want that one she want her new account but when u go to delete her old account it sends her phone a text saying it not only going to delete the old account but the newer one as well I guess cause they are linked with the same number any quick solutions ?
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Facebook

Customer service issue
Reported by GetHuman-felinecr
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 293316 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-felinecr started working on this issue
Jan 15th 5:31pm