Signed out facebook tried sign back in and no password worked so filed a password recov...

GetHuman1963037's customer service issue with Facebook from January 2019

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GetHuman1963037's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1963037 will want to follow the link below to head to their help center. We will check on GetHuman1963037 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1963037's own words
Signed out facebook tried sign back in and no password worked so filed a password recovery and could not, I called tech support number on facebook help page. I also got scammed for ****.** dollars in google play cards, also filed with Google and pictures of purchases. I need to find away to cancel my account totally because my Identifaction is not safe, also filed with FBI Pittsburgh, www.Ic*.gov.
GetHuman1963037 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1963037
Jan 15th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 293288 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1963037 started working on this issue
Jan 15th 5:10pm