I started a new Facebook business account just after Christmas and I received a couple...

GetHuman1969475's customer service issue with Facebook from January 2019

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The issue in GetHuman1969475's own words
I started a new Facebook business account just after Christmas and I received a couple of lovely reviews from existing clients. Unfortunately someone I have never met left a zero-rated review that didn't relate to anything to do with me or my business.**I flagged it and the review got removed. However, my rating is now *.* and I've had to hide reviews from my page. **Due to the nature of the services I offer, a *-star rating is paramount.**How can I fix this, please?
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Customer service issue
Reported by GetHuman1969475
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 293200 others
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GetHuman1969475 started working on this issue
Jan 15th 3:59pm