Hi, I was incarsirated for * months my ex husband hacked into my account because he ide...

GetHuman1968769's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1968769's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1968769 will want to follow the link below to head to their help center. We will check on GetHuman1968769 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1968769 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1968769's own words
Hi, I was incarsirated for * months my ex husband hacked into my account because he identified my friends and he knew my Yahoo account and changed that password and he changed my Facebook account password and he told me he forgot the password, now I can't locate my account and I'm so upset because I've tried to contact Facebook for help and nothing, I have pics that I want to retrieve and can't get them. I need help he changed everything and I'm not sure what name he put or what he did please help
GetHuman1968769 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1968769
Jan 15th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 293054 others
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GetHuman1968769 started working on this issue
Jan 15th 2:12pm