I just got a new phone and am trying to get onto my Facebook account. I don't remember...
GetHuman1968669's customer service issue with Facebook from January 2019
Help with my Facebook issue
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GetHuman1968669's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1968669 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1968669 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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The issue in GetHuman1968669's own words
I just got a new phone and am trying to get onto my Facebook account. I don't remember my password and don't have access to the email associated with my account either. I went thru the steps of doing the recover account with trusted contacts got all the codes entered them in and now it says there was a problem and they are working on resolving this. It is now day * and it still says the same thing.
GetHuman1968669 did not yet indicate what Facebook should do to make this right.
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