I'm helping a friend recover her facebook account, it says her password has been change...

GetHuman1968174's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1968174's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1968174 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1968174 can let us know if they help or not.
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Before contacting them, items GetHuman1968174 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1968174's own words
I'm helping a friend recover her facebook account, it says her password has been changed about an hour ago from now. However, she does not recall changing the password at all and feels like she may have been hacked. **Unfortunately, she does not know her login password to her email and is unable to login to recover her facebook password (she tried the 'forgot password' option for her email already). However she does know which email the facebook is linked to. **Will it be possible to recover her facebook password and update her email address ? She can take recent photos and provide her other social media accounts to confirm that it is infact her account. Additionally, she can nominate some friends to verify her facebook account as well ?**Hope you can help.
GetHuman1968174 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1968174
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 10 customers so far
Similar issue to 292909 others
1 customer following this
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Timeline
GetHuman1968174 started working on this issue
Jan 15th 11:34am