I'm helping a friend recover her facebook account, it says her password has been change...
GetHuman1968174's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman1968174's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1968174's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1968174 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1968174 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1968174 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1968174's own words
I'm helping a friend recover her facebook account, it says her password has been changed about an hour ago from now. However, she does not recall changing the password at all and feels like she may have been hacked. **Unfortunately, she does not know her login password to her email and is unable to login to recover her facebook password (she tried the 'forgot password' option for her email already). However she does know which email the facebook is linked to. **Will it be possible to recover her facebook password and update her email address ? She can take recent photos and provide her other social media accounts to confirm that it is infact her account. Additionally, she can nominate some friends to verify her facebook account as well ?**Hope you can help.
GetHuman1968174 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1968174 fixed the problem
We are waiting for GetHuman1968174 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.