I can't access my account bc iforhot my password & have no access to the recovery email...

GetHuman1967659's customer service issue with Facebook from January 2019

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The issue in GetHuman1967659's own words
I can't access my account bc iforhot my password & have no access to the recovery email or phone number connected to the account. Ive tried to recover the account for MONTHS with no success, I cant even get the automated recovery process to give me a option to verify my identity with my government photo id like I was able to do in the past. So I am sending a link to the account *https:**www.facebook.com*ashley.day.******Please help me! I can provide what ever u may require to verify my identity. Thank you for your time. * Sincerely, * Ashley Day
GetHuman1967659 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1967659
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 292769 others
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Timeline
GetHuman1967659 started working on this issue
Jan 15th 7:45am