I somehow lost the ability to get code from the generator that would be sent to an old...

GetHuman-gigmeist's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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The issue in GetHuman-gigmeist's own words
I somehow lost the ability to get code from the generator that would be sent to an old phone number associated with the account that would allow me to sign onto my Facebook account. On * separate instances I have followed direction seeking help. One was a photo with a set of numbers and the other was with a drivers license. **I have not received any indication or correspondence from Facebook as of yet after following above stated procedures. Why? I don’t understand and I’m very frustrated. I prefer not to open and begin anew with another Facebook account. I want my account back. **If you need a new phone number to associate and replace the other listed, I will do so.**Thank you for a timely response with action.
GetHuman-gigmeist did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-gigmeist
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 292694 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-gigmeist started working on this issue
Jan 15th 5:31am
GetHuman-gigmeist indicated the issue is not fixed yet.
Jan 16th 8:32am