My password no longer seems to work. I click “forgot password” and receive the recover...

GetHuman1967110's customer service issue with Facebook from January 2019

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The issue in GetHuman1967110's own words
My password no longer seems to work. I click “forgot password” and receive the recovery code by email. I enter the recovery code and get a “attempted too many times, try again later” message. This occurs the first time I try the code. This occurred a couple of months ago (tried several times over a couple of days) and is still occurring now. Someone seemed to have hacked my account and posted videos on my account which triggered me to try to change my password about two months ago. I reported the issue to Facebook at the time and received no response and still can’t get password reset. The only reason I can access my account is via phone app that I don’t logout. Thanks
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Facebook

Customer service issue
Reported by GetHuman1967110
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 292612 others
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Timeline
GetHuman1967110 started working on this issue
Jan 15th 3:51am