Hello, **My name is Sal and I have been logged out of my Facebook account for * years...

GetHuman-saorozco's customer service issue with Facebook from January 2019

11 views
 | 
292607 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-saorozco's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-saorozco's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-saorozco will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-saorozco can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-saorozco may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-saorozco's own words
Hello, **My name is Sal and I have been logged out of my Facebook account for * years. **The reason I can't log back in is because my login email happens to be my * yr old University email account which has been deactivated in ****. The cell number I used to log in is also from * years ago and I've switched numbers maybe * times since moving abroad in Asia. **I had managed to figure out my password around * years ago but ironically have since forgot the new password I switched to. I have tried every way to log back in and have failed.**I'd appreciate if you could let me know what alternative steps I could take. I would be happy to provide other forms of identification such as my passport or my CA Driver's License (though expired as of last year). Please let me know what to do, I would very much like to reconnect with old friends and catch up.
GetHuman-saorozco did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-saorozco fixed the problem
We are waiting for GetHuman-saorozco to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-saorozco fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-saorozco
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 11 customers so far
Similar issue to 292607 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-saorozco started working on this issue
Jan 15th 3:40am