I got a new phone and couldnt remember my password and am unable to get into the email...

GetHuman1966972's customer service issue with Facebook from January 2019

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The issue in GetHuman1966972's own words
I got a new phone and couldnt remember my password and am unable to get into the email that I originally set up my Facebook account with so I went thru the steps to do the recover with the trusted contacts and now it is telling me there is a problem and they are trying to resolve it as quickly as possible. This is day * and I haven't heard anything yet. Started a new account in the meantime to follow stuff for my kid school and was locked out of this one and it is now disabled.
GetHuman1966972 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1966972
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 292588 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License