My name is Crystal Hauffen and I have tried to access my account from my new phone (whi...

GetHuman1966264's customer service issue with Facebook from January 2019

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GetHuman1966264's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1966264 will want to follow the link below to head to their help center. We will check on GetHuman1966264 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1966264 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1966264's own words
My name is Crystal Hauffen and I have tried to access my account from my new phone (which has a new number) and must have for got to update my email with the account a while back and no longer have access to my old phone or old email to recover my account that way, and when I tried to I tried to upload my I.D from my computer, I had no luck there either, and when I thought I'd found a way back into my account I had somehow accidentally (through my new number) landed in someone else's account. So here I am, still as frustrated as the my first *,*** attempts to recover my account or to find a way of contacting Facebook. With this mix up the other person's account now has my new email and password on the account. At this point I don't even want to recover my account, I would be fine with deleting my it, but this other person is now locked out of their account as well (since my new email and password is now somehow on their account). I just want the other person and myself to recover our proper accounts. I am so confused and frustrated at this point.
GetHuman1966264 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1966264
Jan 15th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1966264 started working on this issue
Jan 15th 12:39am