I was notified of changes to my account that I personally did not make. While trying to...

GetHuman-artruph's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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The issue in GetHuman-artruph's own words
I was notified of changes to my account that I personally did not make. While trying to reset my password I was provided with a pin code to enter into Facebook and each time I've entered the pin I get a error message saying "you have entered this pin too many times try again later ". I also do not know my current password but have a few ideas of what it could be. Another issue is when I tried to locate my account based on my user name, and my email, Facebook could not identify me.
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Facebook

Customer service issue
Reported by GetHuman-artruph
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 292434 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-artruph started working on this issue
Jan 15th 12:17am
GetHuman-artruph confirmed the issue is fixed. Hooray!
Jan 15th 12:19am