On the **th of December **** I stopped receiving emails from Facebook. All the notifica...

GetHuman-pianna's customer service issue with Facebook from January 2019

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The issue in GetHuman-pianna's own words
On the **th of December **** I stopped receiving emails from Facebook. All the notifications disappeared from the Facebook icon on my phone, I disappeared off all my friends, friend lists and apparently ceased exist. When I tried to log into my account it said my password was incorrect. Then it took me to a page to confirm my identity but the name was Hannah Agnew instead of Hannah Marie Agnew and the email address was not mine so I searched for my account using my phone number and it took me to the same account in my name but not my full name with an email address that wasn’t mine.However now if I search for my account using either my name email or phone number it cannot be found. It says there is no account linked to my email or phone number. There has been for the past ** years and more. Facebook is not helping me resolve this I have sent around ** emails to the only support email address I can find. I have precious memories videos and photos of my son stored on Facebook that I don’t have anywhere else.I have invested ** years of my life into this account. Please help me get it back I am concerned that my account is compromised and someone has gained access to my personal info and made changes so I cannot recover the account. I extremely concerned that someone has access to all my personal info contacts and private conversations and photographs of my * year old son but mostly concerned that Facebook does not seem to have any interest in this violation of my privacy whatsoever. I have not deleted my account cancelled it or asked for any details to be changed so where has my account gone and how can this happen and me be totally unaware it has happened until one of my friends asked me why I had blocked him? I have sent Facebook up to ** emails each with photographs attached of emails to my email address from facebook telling me of notifications and proving that there was an account linked to my email address. So far the only responses I have had have sent me links for Facebook help centre which I can not use as you have to login to use them. I want my account back as it was prior to **th December **** and all my photographs that I have uploaded for the past ** years. I also want an explanation for why this has happened and caused me extreme anxiety and distress for the past * weeks.
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Facebook

Customer service issue
Reported by GetHuman-pianna
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pianna started working on this issue
Jan 14th 11:52pm
GetHuman-pianna indicated the issue is not fixed yet.
Jan 14th 11:54pm