My name is Maureen Francis, my previous phone number is (***) ***-****, my new phone nu...
GetHuman-mofranc's customer service issue with Facebook from January 2019
Help with my Facebook issue
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GetHuman-mofranc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mofranc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mofranc can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-mofranc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mofranc's own words
My name is Maureen Francis, my previous phone number is (***) ***-****, my new phone number is (***) ***-****. Some one hacked into my existing Facebook Account, and I am trying to change my password. I never had a yahoo email account, and they linked this email to my account. They also hacked into my phone so I need your help so I can regain control of my existing FB account. I do not want a new FB account at this time, just to get into my old FB account. Thanks
GetHuman-mofranc did not yet indicate what Facebook should do to make this right.
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