Monica moncus is my name my account was set up through BamaM*****@***.com years ago the...

GetHuman1963760's customer service issue with Facebook from January 2019

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The issue in GetHuman1963760's own words
Monica moncus is my name my account was set up through BamaM*****@***.com years ago the other day I went to go get back into my Facebook account was switching from one account to the other and my Monica Moncus account was just gone. I get notifications that I've got messages and everything but I can't get into it. my passwords don't work and whenever I try to reset it it goes to my old number which was changed back in June of this last year after ** years having the same number. It would be nice to be able to get back into my account I would really appreciate a call back. My new number is *** *** **** which the Facebook account should be up under my old number was *** *** **** that is where when you forget a password goes.
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Facebook

Customer service issue
Reported by GetHuman1963760
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 292063 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1963760 started working on this issue
Jan 14th 7:16pm