I have had my main account disabled and an account I’ve not used in months. Apparently...

GetHuman1963130's customer service issue with Facebook from January 2019

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1963130 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1963130 can let us know if they help or not.
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Before contacting them, items GetHuman1963130 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1963130's own words
I have had my main account disabled and an account I’ve not used in months. Apparently I’m infringed intellectual property rights of Est*e Lauder. I have never posted anything about Est*e Lauder and have had no need to. The account which I haven’t used for months was also disabled leading me to believe I’ve been backed. My main account I have had since I joined approx ** years and I have many photos that I can’t access and are irreplaceable. I have contacted Est*e Lauder and have not heard back and I have also appealed. This is really upsetting me if the account can’t be reinstated I would like access to my photos
GetHuman1963130 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1963130
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 291944 others
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GetHuman1963130 started working on this issue
Jan 14th 5:59pm