My facebook was disabled lately and it says either confirm your login with a device whi...

GetHuman1963125's customer service issue with Facebook from January 2019

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The issue in GetHuman1963125's own words
My facebook was disabled lately and it says either confirm your login with a device which already used the accounts or through ID. Since i live in china and use multiple regions to login to Facebook via vpn i went to the ID. Later when they accepted my ID when i logged in the same problem except this time it said either old device or ask friends for help. I got * codes from my friends but whe i enter them it says invalid, after that they got me the pictures recognition which i did all correct but it apparently wasn't enough for them as proof. And now i'm stuck...help please
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Facebook

Customer service issue
Reported by GetHuman1963125
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 291943 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1963125 started working on this issue
Jan 14th 5:59pm