Hey there!*I'm having a horribly difficult time trying to get in contact with anyone di...

GetHuman1962723's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1962723's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1962723 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1962723 can let us know if they help or not.
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Before contacting them, items GetHuman1962723 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1962723's own words
Hey there!*I'm having a horribly difficult time trying to get in contact with anyone directly about my instagram mistakenly being disabled by bots on *********. *I've emailed multiple times and even tried calling the number for Instagram that just took me right back to the help center to file a form that won't submit on my end.*I know that this is Facebook but I have had a few friends suggest trying because they have regained access to their account via reaching out by chat! My Facebook and instagram account were connected prior but I am not sure if they still are due to it being disabled. *I've had this account for years and never had this problem until recently. It's starting to deteriorate my business and hope in growth because I do not have access to a platform I have such a heavy influence on.
GetHuman1962723 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1962723
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 291867 others
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GetHuman1962723 started working on this issue
Jan 14th 5:16pm