Okay my name is Ronald Casillas and I lost my password to my Facebook or * years of leg...

GetHuman1963486's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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The issue in GetHuman1963486's own words
Okay my name is Ronald Casillas and I lost my password to my Facebook or * years of legal for well I finally got excess back into my original Gmail so I can reset my password and when I got into Facebook this morning I was on restriction for not having a profile picture and I could not post cannot compliment due to the fact I was on punishment for ** hours because I did not have a profile picture but I tried to go in there and change the profile picture but I was on restriction for ** hours well I change the password so while I'm still on Facebook it tells me that I have to identify myself so then it tells me to keep on put a profile picture and I try to do it but I was on restriction for ** hours I try to change the phone number that was listed with the account but it wouldn't let me change nothing not anything I think it let me comment on was on messenger but now it won't let me log in because I gots to identify myself but it keeps on wanting to send a code back to the old phone number that is registered with the my facebook account ***-***-**** .I do not have access to that phone number anymore I do have access to the email (*****@***.com). The new phone number is ***-***-****. But I will be sending a copy of my identification if you need to email me back at the email or just change my phone number because I have no access to ***-***-**** number*** but if there's any way if you can help me out by giving me my privileges back to post on Facebook I will change my profile I will update all new information I thank you for your time and look forward to hearing back from you all. I have no problem identifying myself of who I am it just will not let me post nothing because I'm on ** hour restriction if you could just change the phone number and release the suspension I can change all this today. I think you for your time and you have a blessed Monday* RONALD PHILLIP CASILLAS III* Mondays JAN **, ***** ***-***-***** aug******@gmail.
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Facebook

Customer service issue
Reported by GetHuman1963486
Jan 14th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 292009 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1963486 started working on this issue
Jan 14th 6:39pm
GetHuman1963486 shared this issue with others over email
Jan 14th 6:40pm
GetHuman1963486 shared this issue with others over email
Jan 14th 6:42pm