Help! Last night (*-**-**) someone tried to log into my account from another device. I...

GetHuman1961469's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1961469's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1961469 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1961469 can let us know if they help or not.
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Before contacting them, items GetHuman1961469 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1961469's own words
Help! Last night (*-**-**) someone tried to log into my account from another device. I was able to change my password with the phone number linked to my account. Everything worked fine afterwards. *This morning i am logged out of my account and my new password doesn't work and neither does my old one. I can not access my old email account because I've not used it in at least * years. And I can't access my account through my phone number this time. My new email address is *****@***.com and it won't let me send and info to that email address. Please help. This is * years of my life on Facebook I don't want to lose
GetHuman1961469 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1961469
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 291719 others
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Timeline
GetHuman1961469 started working on this issue
Jan 14th 3:05pm