Good morning, I have attempted all weekend to access my account. My old cell phone...

GetHuman-roxiekre's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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The issue in GetHuman-roxiekre's own words
I attempted all of the suggested options to gain access to my account including sending photo with code and have not heard back from Facebook. ... Good morning, I have attempted all weekend to access my account. My old cell phone * ***.***.**** broke and I had the service disconnected. I purchased a new phone thru Spectrum Mobile. The two step authentically sends an email to my address and the SMS code to my old cell phone number ***.***.****. So I am not able to receive the SMS code sent. In an attempt to see if I could even see my old account I set up a new account with my current cell phone ***.***.****. How ever I do not want the new Facebook account and deactivated it. It's set to deactivate February **, ****. I need help to receive access to my original Facebook account with cell ***.***.**** and email *****@***.com and second email on this account for authentication is my work email *****@***.com.*Please call me or message me on my new phone number ***.***.*****Your assistance is greatly appreciated. *Roxann Krebs
Frustrating
Please contact me to assist me with this issue.
I enjoy my Facebook account.
I have attempted repeatedly to gain access to my account and sent the photo Id, but have not received a response from your customer support. I don't want to lose my Facebook account I just need to be able to access it and update my phone number so this won't happen again in the future.
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman-roxiekre
Jan 14th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 8 customers so far
Similar issue to 291594 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-roxiekre started working on this issue
Jan 14th 1:21pm
GetHuman-roxiekre shared this issue with others over email
Jan 14th 1:31pm
GetHuman-roxiekre shared this issue with others over email
Jan 14th 1:34pm