I recently set up a company Instagram for the business I work for, but shortly after cr...

GetHuman-honorbe's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-honorbe will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-honorbe can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-honorbe's own words
I recently set up a company Instagram for the business I work for, but shortly after creating a Facebook to do this my Facebook account was disabled for an unknown reason. I have tried to contact Facebook and recover a solution but until I can get into that account, I can't do my job properly. I am unable to disable this account, but it is still linked to the company Instagram, meaning I cannot link the new Facebook I have created to the Instagram until I get rid of the link from the old one, and this means I cannot schedule posts and therefore have to post everything manually. I have tried logging in again and again, and it is still disabled. This makes my life very difficult and means I have to manage multiple posts manually, when I can schedule other tools just fine. I just want to shut the account down at this point to remove all the data to start fresh, but I am still unable to do this.
GetHuman-honorbe did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-honorbe
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 291481 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-honorbe started working on this issue
Jan 14th 11:22am
GetHuman-honorbe indicated the issue is not fixed yet.
Jan 14th 11:23am