Hi, *My name is Ally O'Brien and recently I have been unable to access my facebook acco...

GetHuman-allyobri's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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The issue in GetHuman-allyobri's own words
Hi, *My name is Ally O'Brien and recently I have been unable to access my facebook account. I am really unsure what to do. I got hacked and changed the password, then it would not let me log in. The email address that was originally attached to that account no longer exists and the code they sent me doesn't work. Help Please! I don't know what to do. *the original email is *****@***.com. *An email address I made up to try and fix this is *****@***.com
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Facebook

Customer service issue
Reported by GetHuman-allyobri
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 291466 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-allyobri started working on this issue
Jan 14th 10:57am
GetHuman-allyobri confirmed the issue is fixed. Hooray!
Jan 17th 11:17am