My Facebook stopped working on the Facebook app on my iPhone, it kept saying not connec...

GetHuman1960066's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1960066's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1960066 will want to follow the link below to head to their help center. We will check on GetHuman1960066 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1960066 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1960066's own words
My Facebook stopped working on the Facebook app on my iPhone, it kept saying not connected so I deleted the app and re downloaded it, then tried to log back in but it’s saying my password is incorrect. I have had the same password since I signed up with Facebook years ago. I tried to change pass words but I can’t because I can’t get the code because it’s with my old email address which I don’t remember the password for as I haven’t used this email for years and now it won’t let me change that password either.
GetHuman1960066 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1960066
Jan 14th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman1960066 started working on this issue
Jan 14th 8:53am