One day I login my Facebook account there was a funny video site so I gone on that pag...

GetHuman1959723's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1959723's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1959723 will want to follow the link below to head to their help center. We will check on GetHuman1959723 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1959723 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1959723's own words
One day I login my Facebook account there was a funny video site so I gone on that page and login through my my facebook account but after a bit I get returned to my Facebook home page I feel something wrong so I want to change password but my Wi-Fi connection get lose for * days when I tried to login my Facebook account again it says that password is wrong and when I try to reset my password it did not show me my Gmail it was showing someone others email this is surely means that someone hacked my account please help me to get my account back I also tried to do something before one or two days I get email with code to reset my Facebook password but whenever I try to visit it it says you have tried too many codes please try again later and the showing it please help me to get my account back. I am also giving you my Gmail down so you can contact me and please help me.
GetHuman1959723 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1959723
Jan 14th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 291273 others
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Timeline
GetHuman1959723 started working on this issue
Jan 14th 6:40am