Hi my name's Autumn Lewman and I'm having trouble with getting into my account. I have...

GetHuman-lewmanau's customer service issue with Facebook from January 2019

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The issue in GetHuman-lewmanau's own words
Hi my name's Autumn Lewman and I'm having trouble with getting into my account. I have my two step verification code turned on with the phone number (***)-***-****. The phone associated with that number is broken and so I cannot receive the verification code, as I no longer have access to this number. Ive tried to login to my account multiple time and everytime is comes down to sending that number the verification code. I don't have access to any recognized devices (if I even have any listed on my account) and I've tried to send my ID picture and a picture of me holding a code multiple times as well and nothing is working. My new number is (***)-***-****. I just want to login to my account again but as I said, no matter what I try, it always comes down to it sending the code to the phone number that I no longer have access to. Please help me get into my account. Thank you
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Customer service issue
Reported by GetHuman-lewmanau
Jan 14th, 2019 - a mon ago
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GetHuman-lewmanau started working on this issue
Jan 14th 2:56am